Privacy policy

Last updated: October 31, 2026

We collect only what we need to sell, ship and run Wisbo. We do not collect personal data about your child, and we do not sell your data.

Who we are

Yoome Playlab Private Limited ("Wisbo", "we") runs mywisbo.com, the Wisbo device and the Wisbo app. We are the Data Fiduciary for your personal data under the Digital Personal Data Protection Act, 2023.

What we collect

When you shop with us:

Name, email, phone number, and billing and shipping addresses
Order details: what you bought, when, and order and return history
Payment status. Card, UPI and bank details are handled by Razorpay. We never see or store them.

When you use the Wisbo app and device:

Parent account details: name, email and phone number
Device information: device ID, Wi-Fi connection status, software version and update (OTA) logs

When you visit our website:

IP address, browser and device type, pages visited, and cookies

What we do not collect

We do not ask for your child's name, age, photo or any other personal data about your child.
The Wisbo device has no microphone and cannot record audio.
Your Wi-Fi password is stored only on your device. It is never sent to our servers.

Why we use it

To process, ship and support your orders, returns and warranty claims
To run the device: deliver stories, send software updates and fix problems
To issue GST invoices and meet our legal obligations
To prevent fraud and keep our services secure
To send offers and updates, only if you agree. You can unsubscribe any time.

Who we share it with

We share data only with service providers who help us run Wisbo. Each gets only the data it needs:

Shopify: runs our online store
Razorpay: processes payments
Courier partners: deliver your order
Cloud hosting providers: run the Wisbo app and device services
Analytics and advertising tools, Google Analytics, Google Ads and the Meta pixel: help us understand and improve our marketing

We may also share data when the law requires it, for example with tax authorities or under a court order. We do not sell your personal data.

Children

Wisbo products are bought by, and the Wisbo app is used by, parents and adults aged 18 or over. Children use the device under a parent's supervision. We do not knowingly collect a child's personal data. If we learn that we have, we will delete it.

How long we keep it

We keep your data while your account is active and for as long as we need it for the purposes above. Order and invoice records are kept for as long as tax and company law require. After that, we delete or anonymise it.

Where your data is stored

Data from the Wisbo app and device is primarily stored on servers in India. Our online store runs on Shopify, which may store order data outside India. We use only providers that protect data with reasonable security safeguards.

Your rights

Under the DPDP Act, you can:

Ask what personal data we hold about you
Correct or update it
Ask us to delete it, unless we must keep it by law
Withdraw your consent at any time
Nominate someone to exercise these rights if you are unable to
Raise a complaint with our Grievance Officer

Email support@mywisbo.com to use any of these rights. If you are not satisfied with our response, you can complain to the Data Protection Board of India.

Cookies

We use cookies to run the store (for example, to keep your cart) and to measure and improve our marketing. You can block or delete cookies in your browser settings, but some parts of the store may stop working.