Refund policy

Last updated: October 31, 2026

Once you place an order, it cannot be cancelled or refunded for a change of mind. After delivery, we accept returns only for damaged, defective or wrong items. The Wisbo device carries a 1-year manufacturing warranty.

Damaged, defective or wrong item on arrival

This applies to both the Wisbo device and figurines.

Report it within 48 hours of delivery to support@mywisbo.com with your order number.
Include an unboxing video, continuous from the sealed package. This applies to both the Wisbo device and figurines.
We will arrange a free pickup.
We will send a replacement. If a replacement is not available, we will give you a full refund.

Reports made after 48 hours may not be accepted for figurines. The device is still covered by its warranty.

Warranty

Wisbo device: 1 year from the date of delivery, against manufacturing defects.

To claim, email support@mywisbo.com with your order number and a video that clearly shows the problem.
We will first try to fix it remotely by guiding you through troubleshooting steps. If that doesn't work, we will arrange a free pickup, then repair or replace the device, at our choice.

The warranty does not cover:

Physical damage, such as drops, cracks or a broken charging port
Water or other liquid damage
A device opened, repaired or modified by anyone other than Wisbo
Misuse, or use against the instructions in the user manual
Normal wear and tear, such as scratches

Character: covered only if damaged or defective on arrival, as explained above. There is no warranty after that.

Refunds

Approved refunds are issued within 15 working days to your original payment method.
Your bank may take a few more days to show the money in your account.
If you have not received your refund after this time, email support@mywisbo.com.